I just read “The Dip” from Seth Godin. If you aren’t familiar with Seth’s work, you’ve got to check out some of his books. If you don’t like (or in my case don’t have the time) to read… then go to Audible.com and get the download-able audio book. Throw it in your ipod and listen in the car. Zig Ziglar calls that “automobile university”.

Anyway… back to “The Dip”. Did you ever read something and you already knew what it stated… but you needed a slap in the face as a reminder? That’s precisely what happened to me.

A few months ago, we realized that our customer support at GetMyHomesValue.com was losing it’s “luster”. We started to wonder what was going wrong. After finishing Seth’s book , I was clearly able to identify this as GetMyHomesValue.com’s first “Dip”.

So, what did we do about it? We started planning. Rory, Steve and I put together an in depth action plan to re-configure, re-energize, and re-vitalize the department and in turn the experience that our clients have with us.

Now, once again, we’re getting incredible raves from our customers regarding our customer success team.

Agent note: With the market being different than it has been the past few years, I want to encourage real estate agents to acknowledge “The Dip”. If you have passion for the real estate business, and it fits your life style… BEAT THE DIP! I understand that while you’re “in” the dip it’s hard to see what it looks like on the other side of the hill. I also understand that climbing is hard work… but remember… there’s no elevator to success… you have to take the stairs. Don’t know how to beat your dip? That’s why we’re here. Give us a call and we’ll help you out.

If you’re a current customer of ours who had a negative experience in the past, I want to invite you to give us a call at 866-360-3440. If you ask us to, we’ll even sing for you. We don’t promise we’ll be good… but we try really hard.

I will be detailing some of the new things that have been going on over the next few days. So stay tuned!