In this podcast Rory, Steve and Dave introduce GetMyHomesValue.com VP Mark Hargraves and discuss a recent RISMedia article outlining 9 things consumers don’t care about…but agents tend to brag about. Let your actions do the talking!
Remember, the guys are very passionate about real estate and having the right attitude and they say some things and use some words that might make you blush…so please listen with an open mind.
Actually slept into 6:30am so I have a little bit of time before a 4:00 meeting with Kelly and Charlene. I know that Dave and Mark headed out early for their “Trek” to the Grand Canyon which started out being a 7 hour journey by one informant and ended up being a 4 hour drive each way. Although Dave and Mark did there best to have me attend their adventure, I knew my goal was to play Troon North - Monument Course and the round lived up to my expectations even though I played above my handicap, what a great course and a fun time.
Met up with Kelly and Charlene at the hotel and we sat down and started picking apart what they needed to do from this point forward. Charlene agreed that she needs to be more assertive with people that tell her “NO” or that brush her off. And she knows that I am going to keep her accountable for that goal. Kelly is going to PHocus on the technology, the higher end market and managing the team which will require my assistance for greater success. And she knows I am always honest and transparent with my advice. We broke down the PHocus of the team, went over goals, plans for adding personnel including assistant and future buyer agents and finalized some marketing strategies and objectives. Dave and Mark rolled in and told us about their trip and added some great comments. Before we knew it, 8:00pm rolled around and we had to bust out to the airport to catch our “Red Eye” to Philly.
We left Phoenix with no clouds in the sky and 90 degree days and arrived in Philadelphia at 5:30am with rainy 50 degree weather. As the three of us stood shivering outside waiting for the shuttle bus to take us to our car we looked at each other and confirmed that this was a great trip and we look forward to the next one.
Early flight….wake up at 2:30am at airport by 4am and taking off at 5:25am arriving Phoenix 8:10am and in rental car (Sweet-Ass Suburban) by 9:30am and arrive at Hotel by 10:30am for an early check-in. We stayed at the JW Mariott and I highly recommend it…simply top shelf. Kelly Tiff from Remax Fine Properties in Phoenix, AZ is one of our GetMyHomesValue.com clients and one of the clients I Coach. The guys and I met up with Kelly at her office around 2:30pm along with her team Charlene Abeyta and Heidi Majidi to discuss in further detail the ideas behind the business model I have in mind for Kelly and her team. The meeting turned quickly into role playing, objection handling and fine tuning their existing skills. Motivation and working on some of their marketing materials became hot topics as well and we were very happy to offer our assistance.
We left her office to grab some dinner where the conversation continued and we had the pleasure to meet Kelly’s husband Pat who joined us for dinner. After a great meal we went back to our hotel and sat outside for a few drinks to reflect on the day and discuss some further ideas for Kelly and other clients. Stay tuned for even more….
Rory, Steve and I are extremely excited! We are going to be hopping on a plane on Monday morning and flying across the country to Wenatchee, Washington to visit with Blaine and Erin Davidson. Blaine and Erin are clients of ours who have found extreme success with internet lead generation. As a matter of fact:
IT IS THE ONLY FORM OF MARKETING THEY DO!
We’re going to be videotaping a session with them where we want to discuss how they do what they do… so you can do the same!
After we visit with Blaine and Erin, we are then going to be flying into Scottsdale, Arizona to meet with Kelly Tiff and her team. Kelly is another all star client. We are going to be speaking and videotaping with Kelly as well to discuss how she does what she does.
Here’s where YOU come in… Yeah, YOU! Please post any questions that you would like us to ask these extremely successful agents and we’ll get the most common ones on video! How do you post a question? Simply click on the comments link at the bottom right of this post or CLICK HERE. Want to remain anonymous? That’s fine! Simply enter a fake name and email address in the comments area and we’ll never know it was you. (Hey, some of our leads do it… so why can’t you, right?)
We’ll be coming back into town on Friday, so expect to see the video by the end of next week. But stay tuned… we’ll be updating the site every day!
I say this in love. I am getting EXTREMELY frustrated with many of our clients. I do what I do every day to help people. Zig Ziglar says it best… “If you help enough people to get what they want… you’ll get what you want”.
Anyway, we have taken our Veri-Link service to a whole new level and are now Veri-Linking more consumers to agents than ever before. Veri-Link is an amazing service that allows us to connect a consumer with a real estate need directly to an agent.
Successful agents: Sit down, this is going to SHOCK you.
75% of the agents NEVER ANSWER THEIR PHONE when we attempt to connect them. We then get back on the line with the lead and have to say, “I’m sorry, but (Agent Name) isn’t available, but we are leaving a message for them to call you back.”
We might as well say, “Yeah, uhm, the agent doesn’t think you’re important enough to talk to right now… but when the agent has time for you, they’ll give you a buzz.”
I just sat here at my desk listening to a consumer who wanted to sell their home because they got relocated and the agent didn’t answer. By the time the agent gets around to it, they will probably have called someone else.
We are building tools to help make you successful as a real estate agent… but it’s very difficult if you don’t follow up with your leads (66% of the leads we generate are never called by the agent according to our surveys). It’s also difficult for us to help you succeed if you don’t answer the phone.
So, if you see “717″ as the area code on your caller id… PLEASE ANSWER YOUR PHONE. Your success depends on it.
I just read “The Dip” from Seth Godin. If you aren’t familiar with Seth’s work, you’ve got to check out some of his books. If you don’t like (or in my case don’t have the time) to read… then go to Audible.com and get the download-able audio book. Throw it in your ipod and listen in the car. Zig Ziglar calls that “automobile university”.
Anyway… back to “The Dip”. Did you ever read something and you already knew what it stated… but you needed a slap in the face as a reminder? That’s precisely what happened to me.
A few months ago, we realized that our customer support at GetMyHomesValue.com was losing it’s “luster”. We started to wonder what was going wrong. After finishing Seth’s book , I was clearly able to identify this as GetMyHomesValue.com’s first “Dip”.
So, what did we do about it? We started planning. Rory, Steve and I put together an in depth action plan to re-configure, re-energize, and re-vitalize the department and in turn the experience that our clients have with us.
Now, once again, we’re getting incredible raves from our customers regarding our customer success team.
Agent note: With the market being different than it has been the past few years, I want to encourage real estate agents to acknowledge “The Dip”. If you have passion for the real estate business, and it fits your life style… BEAT THE DIP! I understand that while you’re “in” the dip it’s hard to see what it looks like on the other side of the hill. I also understand that climbing is hard work… but remember… there’s no elevator to success… you have to take the stairs. Don’t know how to beat your dip? That’s why we’re here. Give us a call and we’ll help you out.
If you’re a current customer of ours who had a negative experience in the past, I want to invite you to give us a call at 866-360-3440. If you ask us to, we’ll even sing for you. We don’t promise we’ll be good… but we try really hard.
I will be detailing some of the new things that have been going on over the next few days. So stay tuned!
The other day, Corrie Saylor (Our Director of Training and Recruiting) bet Matt Self (Customer Success Manager Extraordinaire) $5 that he wouldn’t drink raw eggs! Well, as you can see for yourself in the video below… we must not be paying him enough… HE DID IT! If you get sick to your stomach easily… don’t watch the video.
I often say to people…”Check Your Ego At The Door”, meaning know how to control your Ego and when to turn your Ego on and off. If you overwhelm people with your Ego, you may not be given a chance to build a relationship with you. You must be confident, you must be thick skinned, you must assume the sale, you must be arrogant in how you build yourself up every morning and throughout ever day in order to achieve the amount of success that is acceptable to you. You must allow negativity to bounce off of you like bullets off of Superman’s chest! You must be able to instill confidence in others around you. You must allow your failures to pave your way for success. You have to not care what others think about what you are doing as long as you believe 100% in what you are doing.
Now you take this incredible Ego that you have built up and “Check it at the Door” before you go into any situation so that you exude the right amount of confidence and immortality to win the game you are playing without offending any of the players.
I absolutely love Grotto Pizza!! I have been eating it for over 20 years now. There are 2 “Take and Bakes” in my fridge right now. It is by far the best Pizza I have ever eaten….and I have eaten a lot of Pizzas in my 37 years. I live in Pennsylvania and the only Grotto Pizza in PA is 3 hours away and all the rest are in Delaware. They do not franchise…I tried. Kirsten and our kids vacation on the Jersey Shore and I am always saying lets stop by Grotto’s on the way home….Grotto’s is actually not on the way home just about 20 minutes out of the away. The closest Grottos to my house is 1 hour and 13 minutes (I timed it) so obviously they do not deliver but I have visited that Grottos often…usually on the spurr of the moment. It drives everyone nuts…but fortunately they enjoy the Pizza too. Just not as obsessively!
When someone says Pizza….I say Grotto. When someone says Real Estate Agent/Mortgage Broker/Sales Person….do they say you? Do they think you? When I want Pizza….I want a Grotto Pizza. When someone wants a Professional….do they want you? In whatever you do, whatever your career or lifestyle you have to be memorable…you must create a consistent, great flavor and you must give people a reason to keep coming back for more and for those people to tell others to use you above anyone else. I tell people to go to Grotto Pizza because I think it is the best however, it is up to Grotto’s to convince and impress those new clients to keep coming back for more Pizza and for them to tell others about the Pizza. Professionals often forget their main job is to not be forgotten and if someone ever needs whatever your profession is….they need to think of you….period!! So, Are you Grotto worthy??
As Americans we take just about everything for granted…it is true!! The house we live in, the car(s) we drive, the food on our table and even the air we breathe is assumed by all of us to be readily available. When in fact…it could be gone in an instant!!
A few days ago I had the distinct pleasure of attending a dinner along with Steve, Dave and our wives(Kirsten, Jennifer and Jodi) which was held by the Lancaster, PA Chamber of Commerce and the guest speaker was Mr. Chris Gardner who was the real life inspiration for Will Smith’s character in the movie, “The Pursuit of Happyness”.
I was not shocked that he was in jail, that his girlfriend left him all alone with his 2 year old son, that he had to live on the streets and in bathrooms and never knowing if he and his kid were going to eat anything on a day to day basis. I was completely impressed that throughout all of this, as a sales person, he continued to make 200 calls a day. He could have easily given up and just lived on the streets and in shelters but he came in to work and made 200 calls a day where I am sure he got hung up on a bunch of times and called things that he would never repeat to his kid, but 200 calls a day.
Bottomline, Chris Gardner is now a huge success, Multi-Millionaire because he overcame the odds and made 200 calls a day. Most of you do not have a single ounce of his obstacles yet you complain about the work you have to do to be successful. You complain about making calls, knocking on doors and following up with leads. You really need to take a step back and find your Pursuit of Happyness.
I just read 